Refund & Cancellation Policy

Overview

Vendii processes payments through Base44 Payments (powered by Wix). All fees are charged in U.S. dollars. Refund eligibility depends on the type of fee and the circumstances described below.

Some states have specific consumer protection laws regarding event cancellations and refunds. Where state law requires a longer refund window or different terms, those laws take precedence over this policy.

Subscription Fees

• Free trial: If your plan includes a free trial, you may cancel at any time during the trial period and you will not be charged. Access continues until the trial ends.
• Monthly billing: Subscription fees are billed in advance on a monthly basis. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period — no further charges, but the current period is non-refundable.
• 7-day guarantee: If you cancel within 7 days of your first paid subscription charge, you are eligible for a full refund of that first payment. This does not apply to renewal charges.
• Usage-based limits: Unused event hosting slots or vendor application approvals do not roll over and are not refundable.

Booth & Application Fees

• Application fees: Vendor application fees are non-refundable once the application is submitted, regardless of whether the coordinator approves or rejects it.
• Booth fees — approved: If your application is approved and you pay the booth fee, it is refundable up to 14 days before the event start date. Within 14 days, the booth fee is non-refundable unless the event is cancelled by the coordinator.
• Booth fees — rejected: If your application is rejected before you pay the booth fee, no charge occurs. If you paid the booth fee and are later rejected due to compliance issues, the coordinator's refund policy applies — contact the coordinator directly.
• Platform commission: Vendii's transaction fee or commission on booth fees is non-refundable, except when the coordinator cancels the event.

Event Cancellation by Coordinator

If a coordinator cancels an event, all vendors who paid booth fees are entitled to a full refund of the booth fee, including any platform commission, processed within 10 business days. Coordinators are responsible for communicating cancellation details to vendors and attendees.

If an event is postponed (not cancelled), booth fees transfer to the rescheduled date. Vendors who cannot attend the new date may request a refund within 7 days of the postponement notice.

State laws regarding event cancellation refunds may provide additional protections. Where applicable, those laws take precedence.

Refund Process

• To request a refund, contact us through our contact page with your transaction details and reason for the request.
• Approved refunds are credited back to the original payment method within 5–10 business days, depending on your bank.
• If your refund request is denied, you may appeal by replying to the denial email with additional information.
• For disputes that cannot be resolved with the coordinator or through our support team, you may initiate a chargeback with your card issuer in accordance with applicable state and federal consumer protection laws.

Note: Repeated chargebacks or disputes without first contacting Vendii support may result in account suspension.

Contact Us

For refund questions, contact us at billing@vendii.xyz or visit our contact page.

See also our Terms of Service and Privacy Policy.